Lấy danh sách các user roles có sẵn
AI agents call get_user_roles to retrieve information from ServiceDesk Plus MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves or lists user roles—a read-only operation with no side effects. It enables queries into the CMDB's access control structure but does not create, modify, or delete data. The blast radius is limited to information disclosure of role names and definitions, which is low-risk unless the role descriptions contain sensitive security policies.
From the tool's definition Tool name 'get_user_roles' and description 'Lấy danh sách các user roles có sẵn' (Vietnamese: 'Get list of available user roles') indicates a retrieval operation that queries existing role data without modification.
Attacks that exploit this kind of access
Lấy danh sách các user roles có sẵn. It is categorised as a Read tool in the ServiceDesk Plus MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for get_user_roles: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.
get_user_roles is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_user_roles rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_user_roles. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_user_roles is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
Teams ship this data inside their own products. See what a licence covers →