Lấy danh sách user groups từ ServiceDesk Plus
AI agents call list_user_groups to retrieve information from ServiceDesk Plus MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves user group information from the system. It performs a read-only query operation that does not create, modify, delete, or execute any actions. The verb 'list' confirms a data retrieval operation. No financial transactions, code execution, or destructive operations are involved. Severity is low because reading group membership data has minimal blast radius compared to other ITSM operations.
From the tool's definition Tool name 'list_user_groups' and description 'Lấy danh sách user groups từ ServiceDesk Plus' (Get list of user groups from ServiceDesk Plus) indicate retrieval/querying of group data with no modification or side effects.
Attacks that exploit this kind of access
Lấy danh sách user groups từ ServiceDesk Plus. It is categorised as a Read tool in the ServiceDesk Plus MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for list_user_groups: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.
list_user_groups is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_user_groups rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_user_groups. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_user_groups is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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