Lấy danh sách users từ ServiceDesk Plus
AI agents call list_users to retrieve information from ServiceDesk Plus MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves or queries user information from the ServiceDesk Plus system. It has no side effects, does not create, modify, delete, or execute code. The action is purely informational and read-only. Severity is low as user enumeration alone poses minimal direct risk, though the data could inform further targeted attacks depending on sensitivity of user attributes exposed.
From the tool's definition Tool name 'list_users' and description 'Lấy danh sách users từ ServiceDesk Plus' (Vietnamese: 'Get list of users from ServiceDesk Plus') indicates retrieval of user data without modification or deletion.
Attacks that exploit this kind of access
Lấy danh sách users từ ServiceDesk Plus. It is categorised as a Read tool in the ServiceDesk Plus MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for list_users: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.
list_users is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_users rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_users. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_users is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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