lock_admin_user · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What lock_admin_user does on ServiceDesk Plus MCP Server

AI agents use lock_admin_user to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why lock_admin_user needs a policy

Locking an admin user account is a state modification that disables account access but is reversible (the account can be unlocked). This is a Write operation rather than Destructive because the action does not delete data or make irreversible changes.

From the tool's definition Tool name is 'lock_admin_user' and description is 'Khóa tài khoản user' (Vietnamese for 'Lock user account'). This modifies the admin user's account status by locking it, which is a reversible account state change.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

lock_admin_user Rate-limited

lock_admin_user stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "lock_admin_user": {
      "limits": [
        {
          "counter": "lock_admin_user_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about lock_admin_user

What does the lock_admin_user tool do? +

Khóa tài khoản user. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on lock_admin_user? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for lock_admin_user: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is lock_admin_user? +

lock_admin_user is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit lock_admin_user? +

Yes. Add a rate_limit block to the lock_admin_user rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block lock_admin_user completely? +

Set action: deny in the PolicyLayer policy for lock_admin_user. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides lock_admin_user? +

lock_admin_user is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.