reassign_request · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What reassign_request does on ServiceDesk Plus MCP Server

AI agents use reassign_request to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why reassign_request needs a policy

This tool reassigns a support request to a different technician, which is a reversible modification of ticket data. It changes the assignment attribute of an existing record but does not delete data or execute code, placing it in the Write category. Misuse could disrupt ticket workflows by routing issues to wrong technicians.

From the tool's definition reassign_request - 'Gán lại request cho technician khác' (reassign request to another technician)

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

reassign_request Rate-limited

reassign_request stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "reassign_request": {
      "limits": [
        {
          "counter": "reassign_request_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about reassign_request

What does the reassign_request tool do? +

Gán lại request cho technician khác. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on reassign_request? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for reassign_request: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is reassign_request? +

reassign_request is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit reassign_request? +

Yes. Add a rate_limit block to the reassign_request rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block reassign_request completely? +

Set action: deny in the PolicyLayer policy for reassign_request. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides reassign_request? +

reassign_request is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.