reset_admin_user_password · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What reset_admin_user_password does on ServiceDesk Plus MCP Server

AI agents use reset_admin_user_password to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why reset_admin_user_password needs a policy

This tool resets a user's password, which is a write operation that modifies authentication credentials. It is potentially high severity because it targets admin users, and if misused by an AI agent, could be used to lock out legitimate admins or facilitate account takeover. However, it is generally reversible (password can be reset again), so it does not qualify as Destructive.

From the tool's definition reset_admin_user_password - 'Reset mật khẩu của user' (Reset password of user)

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

reset_admin_user_password Rate-limited

reset_admin_user_password stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "reset_admin_user_password": {
      "limits": [
        {
          "counter": "reset_admin_user_password_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about reset_admin_user_password

What does the reset_admin_user_password tool do? +

Reset mật khẩu của user. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on reset_admin_user_password? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for reset_admin_user_password: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is reset_admin_user_password? +

reset_admin_user_password is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit reset_admin_user_password? +

Yes. Add a rate_limit block to the reset_admin_user_password rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block reset_admin_user_password completely? +

Set action: deny in the PolicyLayer policy for reset_admin_user_password. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides reset_admin_user_password? +

reset_admin_user_password is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.