Tìm kiếm users theo từ khóa
AI agents call search_admin_users to retrieve information from ServiceDesk Plus MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool performs a search operation to retrieve or filter admin user records based on keyword criteria. It is a read-only operation that queries existing data without creating, modifying, deleting, or executing any actions. The blast radius of misuse is minimal—an agent could retrieve user information but cannot alter administrative settings or perform privileged actions through this tool alone.
From the tool's definition Tool name 'search_admin_users' and description 'Tìm kiếm users theo từ khóa' (search users by keyword) indicate a query/search operation that retrieves user data without modification or side effects.
Attacks that exploit this kind of access
Tìm kiếm users theo từ khóa. It is categorised as a Read tool in the ServiceDesk Plus MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for search_admin_users: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.
search_admin_users is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the search_admin_users rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for search_admin_users. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
search_admin_users is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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