send_request_notification · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What send_request_notification does on ServiceDesk Plus MCP Server

AI agents use send_request_notification to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why send_request_notification needs a policy

This tool sends a notification related to a request, which is a Write action (triggering an outbound communication/message). It does not delete data or execute arbitrary code. Misuse could result in spam or misleading notifications sent to users, hence medium severity.

From the tool's definition 'send_request_notification' and description 'Gửi notification cho request' (Send notification for request)

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

send_request_notification Rate-limited

send_request_notification stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "send_request_notification": {
      "limits": [
        {
          "counter": "send_request_notification_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about send_request_notification

What does the send_request_notification tool do? +

Gửi notification cho request. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on send_request_notification? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for send_request_notification: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is send_request_notification? +

send_request_notification is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit send_request_notification? +

Yes. Add a rate_limit block to the send_request_notification rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block send_request_notification completely? +

Set action: deny in the PolicyLayer policy for send_request_notification. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides send_request_notification? +

send_request_notification is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.