submit_request_feedback · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What submit_request_feedback does on ServiceDesk Plus MCP Server

AI agents use submit_request_feedback to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why submit_request_feedback needs a policy

This tool creates or appends feedback data to a ServiceDesk Plus request, which is a reversible modification. It does not execute code, delete data, move money, or have destructive effects. The blast radius is minimal since feedback submission is a normal business operation with no side effects beyond adding a new comment/feedback record. Severity is low because feedback is informational and non-critical data.

From the tool's definition Tool name is 'submit_request_feedback' and description indicates it submits/sends feedback for a request. The verb 'submit' and action 'gửi' (Vietnamese for 'send') indicate a write/create action that adds feedback data to an existing request record.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

submit_request_feedback Rate-limited

submit_request_feedback stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "submit_request_feedback": {
      "limits": [
        {
          "counter": "submit_request_feedback_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about submit_request_feedback

What does the submit_request_feedback tool do? +

Gửi feedback cho request. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on submit_request_feedback? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for submit_request_feedback: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is submit_request_feedback? +

submit_request_feedback is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit submit_request_feedback? +

Yes. Add a rate_limit block to the submit_request_feedback rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block submit_request_feedback completely? +

Set action: deny in the PolicyLayer policy for submit_request_feedback. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides submit_request_feedback? +

submit_request_feedback is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.