unlock_admin_user · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What unlock_admin_user does on ServiceDesk Plus MCP Server

AI agents use unlock_admin_user to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why unlock_admin_user needs a policy

Unlocking an admin user account is a Write operation because it modifies user account status reversibly. While it affects access control and could have downstream consequences if an AI agent unlocks the wrong admin account, it is not Destructive (the account still exists and can be re-locked), not Execute (no external code/commands), and not Financial.

From the tool's definition Tool name 'unlock_admin_user' combined with description 'Mở khóa tài khoản user' (Vietnamese: 'Unlock user account') indicates modification of user account state. This is a reversible state change operation.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

unlock_admin_user Rate-limited

unlock_admin_user stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "unlock_admin_user": {
      "limits": [
        {
          "counter": "unlock_admin_user_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about unlock_admin_user

What does the unlock_admin_user tool do? +

Mở khóa tài khoản user. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on unlock_admin_user? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for unlock_admin_user: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is unlock_admin_user? +

unlock_admin_user is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit unlock_admin_user? +

Yes. Add a rate_limit block to the unlock_admin_user rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block unlock_admin_user completely? +

Set action: deny in the PolicyLayer policy for unlock_admin_user. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides unlock_admin_user? +

unlock_admin_user is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.