update_email_settings · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What update_email_settings does on ServiceDesk Plus MCP Server

AI agents use update_email_settings to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why update_email_settings needs a policy

This tool modifies email configuration settings reversibly, which is a Write operation. The severity is high because misconfiguring email settings could disrupt critical notifications (ticket alerts, updates, service communications), potentially impacting all users and breaking notification workflows. However, it does not delete data or execute arbitrary code, so it is not Destructive or Execute.

From the tool's definition update_email_settings: Cập nhật cài đặt email (Vietnamese: 'Update email settings'). The verb 'update' indicates modification of configuration data.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

update_email_settings Rate-limited

update_email_settings stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "update_email_settings": {
      "limits": [
        {
          "counter": "update_email_settings_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about update_email_settings

What does the update_email_settings tool do? +

Cập nhật cài đặt email. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on update_email_settings? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for update_email_settings: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is update_email_settings? +

update_email_settings is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit update_email_settings? +

Yes. Add a rate_limit block to the update_email_settings rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block update_email_settings completely? +

Set action: deny in the PolicyLayer policy for update_email_settings. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides update_email_settings? +

update_email_settings is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.