AI agents call list_workflow to retrieve information from Tickiti without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool performs a read-only operation that retrieves workflow collections (resolution-categories, interventions, or escalations) from the helpdesk system. It has no side effects, does not modify data, and does not execute external operations. The 'list' action is explicitly categorized as Read per the classification rules.
From the tool's definition Tool name is 'list_workflow' and description states 'List a plan-gated workflow collection', indicating it retrieves or queries workflow data without modifying or executing operations.
Attacks that exploit this kind of access
List a plan-gated workflow collection: resolution-categories, interventions, or escalations. It is categorised as a Read tool in the Tickiti MCP Server, which means it retrieves data without modifying state.
Register the Tickiti MCP server in PolicyLayer and add a rule for list_workflow: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Tickiti. Nothing to install.
list_workflow is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_workflow rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_workflow. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_workflow is provided by the Tickiti MCP server (tickiti/tickiti-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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