triage_accept

Accept tickets from triage inbox — move them to a target status

Server Tickr @k-system/tickr-mcp
Category Write
Risk class Medium
Parameters 43 required

What triage_accept does on Tickr

AI agents use triage_accept to create or update resources in Tickr — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Tickr environment.

ParameterTypeRequiredDescription
project string Yes Project slug
ticket_ids array Yes Array of ticket UUIDs to accept
assignee_id string UUID of assignee
target_status_id string Yes UUID of target status to move tickets to

Parameters from the server's own tool schema.

Why triage_accept needs a policy

The tool updates ticket metadata (status field) but does not delete data or create irreversible changes. State transitions in project management systems are typically reversible—tickets can be re-triaged or moved to different statuses. The blast radius is medium because bulk acceptance of triaged tickets could misclassify work items and disrupt workflow, but changes can be undone.

From the tool's definition Tool description states 'move them to a target status', which modifies ticket state by transitioning from triage inbox to a different status. This is a reversible state change (tickets can be moved back or reassigned).

Questions about triage_accept

What does the triage_accept tool do? +

Accept tickets from triage inbox — move them to a target status. It is categorised as a Write tool in the Tickr MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

What parameters does triage_accept accept? +

triage_accept accepts 4 parameters: project, ticket_ids, assignee_id, target_status_id. Required: project, ticket_ids, target_status_id. The full parameter table on this page comes from the server's own tool schema.

How do I enforce a policy on triage_accept? +

Register the Tickr MCP server in PolicyLayer and add a rule for triage_accept: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Tickr. Nothing to install.

What risk level is triage_accept? +

triage_accept is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit triage_accept? +

Yes. Add a rate_limit block to the triage_accept rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block triage_accept completely? +

Set action: deny in the PolicyLayer policy for triage_accept. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides triage_accept? +

triage_accept is provided by the Tickr MCP server (@k-system/tickr-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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