List all available ticket queues in Autotask. Use this to find queue IDs for filtering tickets by queue.
AI agents call autotask_list_queues to retrieve information from Autotask MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool queries and retrieves queue information from Autotask without creating, modifying, deleting, or executing any operations. It is a straightforward data retrieval function that supports ticket filtering. The blast radius of misuse is minimal—an agent could only discover which queues exist in the system, which is informational data with no operational impact.
From the tool's definition Tool name contains 'list' and description states 'List all available ticket queues' with the purpose to 'find queue IDs for filtering tickets'. This is a retrieval operation with no side effects.
Attacks that exploit this kind of access
List all available ticket queues in Autotask. Use this to find queue IDs for filtering tickets by queue. It is categorised as a Read tool in the Autotask MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Autotask MCP Server MCP server in PolicyLayer and add a rule for autotask_list_queues: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Autotask MCP Server. Nothing to install.
autotask_list_queues is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the autotask_list_queues rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for autotask_list_queues. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
autotask_list_queues is provided by the Autotask MCP Server MCP server (ticnine/autotask-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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