List all available ticket statuses in Autotask. Use this to find status values for filtering or creating tickets.
AI agents call autotask_list_ticket_statuses to retrieve information from Autotask MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool performs a simple data retrieval operation (list/query) to fetch enumerated ticket status values. It has no side effects, does not modify state, and returns reference information. The blast radius of misuse is minimal—an AI agent could only retrieve status metadata, which poses no security or operational risk.
From the tool's definition Tool name 'autotask_list_ticket_statuses' and description 'List all available ticket statuses in Autotask' indicate a query/retrieval operation that retrieves reference data about available status values without modifying, deleting, or executing operations.
Attacks that exploit this kind of access
List all available ticket statuses in Autotask. Use this to find status values for filtering or creating tickets. It is categorised as a Read tool in the Autotask MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Autotask MCP Server MCP server in PolicyLayer and add a rule for autotask_list_ticket_statuses: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Autotask MCP Server. Nothing to install.
autotask_list_ticket_statuses is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the autotask_list_ticket_statuses rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for autotask_list_ticket_statuses. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
autotask_list_ticket_statuses is provided by the Autotask MCP Server MCP server (ticnine/autotask-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
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