create_roleplay_session · Tough Customer MCP: Risk & Policy

WHAT IT DOES

What create_roleplay_session does on Tough Customer MCP

AI agents use create_roleplay_session to create or update resources in Tough Customer MCP — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Tough Customer MCP environment.

WHY IT NEEDS A POLICY

Why create_roleplay_session needs a policy

The tool creates a new roleplay session and generates a launch URL, which is a Write operation (creating a new resource/record). It operates on Salesforce data, which could have broader implications if misconfigured, but there's no indication of destructive, financial, or code-execution behavior.

From the tool's definition Generate a launch URL for a Tough Customer roleplay on a Salesforce

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_roleplay_session Rate-limited

create_roleplay_session stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_roleplay_session": {
      "limits": [
        {
          "counter": "create_roleplay_session_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Tough Customer MCP, so you can run agents against it safely.

FAQ

Questions about create_roleplay_session

What does the create_roleplay_session tool do? +

Generate a launch URL for a Tough Customer roleplay on a Salesforce. It is categorised as a Write tool in the Tough Customer MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_roleplay_session? +

Register the Tough Customer MCP server in PolicyLayer and add a rule for create_roleplay_session: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Tough Customer MCP. Nothing to install.

What risk level is create_roleplay_session? +

create_roleplay_session is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_roleplay_session? +

Yes. Add a rate_limit block to the create_roleplay_session rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_roleplay_session completely? +

Set action: deny in the PolicyLayer policy for create_roleplay_session. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_roleplay_session? +

create_roleplay_session is provided by the Tough Customer MCP server (toughcustomerai/mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.