create_kb_article · InvGate Service Desk MCP: Risk & Policy

WHAT IT DOES

What create_kb_article does on InvGate Service Desk

AI agents use create_kb_article to create or update resources in InvGate Service Desk — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your InvGate Service Desk environment.

WHY IT NEEDS A POLICY

Why create_kb_article needs a policy

This tool creates new data (a knowledge base article) which is reversible—articles can be edited, archived, or deleted later. It does not execute code, move money, or permanently destroy data. The blast radius is minimal: worst case, an AI creates unhelpful or incorrect articles that must be manually reviewed and removed. This fits the Write category.

From the tool's definition Tool name 'create_kb_article' and description 'Create a Knowledge Base article' indicate creation of new content in a knowledge base system.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_kb_article Rate-limited

create_kb_article stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_kb_article": {
      "limits": [
        {
          "counter": "create_kb_article_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches InvGate Service Desk, so you can run agents against it safely.

FAQ

Questions about create_kb_article

What does the create_kb_article tool do? +

Create a Knowledge Base article. It is categorised as a Write tool in the InvGate Service Desk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_kb_article? +

Register the InvGate Service Desk MCP server in PolicyLayer and add a rule for create_kb_article: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches InvGate Service Desk. Nothing to install.

What risk level is create_kb_article? +

create_kb_article is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_kb_article? +

Yes. Add a rate_limit block to the create_kb_article rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_kb_article completely? +

Set action: deny in the PolicyLayer policy for create_kb_article. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_kb_article? +

create_kb_article is provided by the InvGate Service Desk MCP server (oci:ghcr.io/tracegazer/invgate-service-desk-mcp:0.2.0). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.