Get a single incident (request) by its ID.
AI agents call get_incident to retrieve information from InvGate Service Desk without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
The tool retrieves data about a single incident without modifying, deleting, or executing any operations. This is a straightforward read operation on an incident management system. Severity is low because reading incident data has minimal blast radius—it may expose information but does not alter system state or commit actions.
From the tool's definition Tool name 'get_incident' and description 'Get a single incident (request) by its ID' indicate a retrieval operation with no side effects.
Attacks that exploit this kind of access
Get a single incident (request) by its ID. It is categorised as a Read tool in the InvGate Service Desk MCP Server, which means it retrieves data without modifying state.
Register the InvGate Service Desk MCP server in PolicyLayer and add a rule for get_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches InvGate Service Desk. Nothing to install.
get_incident is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_incident is provided by the InvGate Service Desk MCP server (oci:ghcr.io/tracegazer/invgate-service-desk-mcp:0.2.0). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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