List open incidents from a customer (by id, email or username).
AI agents call list_incidents_by_customer to retrieve information from InvGate Service Desk without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves and displays incident data without creating, modifying, deleting, or executing any operations. It is a straightforward query operation with read-only semantics.
From the tool's definition Tool name 'list_incidents' and description 'List open incidents' indicate a retrieval operation with no modification or side effects. The tool queries existing incident data filtered by customer identifier.
Attacks that exploit this kind of access
List open incidents from a customer (by id, email or username). It is categorised as a Read tool in the InvGate Service Desk MCP Server, which means it retrieves data without modifying state.
Register the InvGate Service Desk MCP server in PolicyLayer and add a rule for list_incidents_by_customer: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches InvGate Service Desk. Nothing to install.
list_incidents_by_customer is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_incidents_by_customer rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_incidents_by_customer. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_incidents_by_customer is provided by the InvGate Service Desk MCP server (oci:ghcr.io/tracegazer/invgate-service-desk-mcp:0.2.0). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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