list_kb_articles

List Knowledge Base articles with their properties.

Server InvGate Service Desk oci:ghcr.io/tracegazer/invgate-service-desk-mcp:0.2.0
Category Read
Risk class Low
Parameters 00 required

What list_kb_articles does on InvGate Service Desk

AI agents call list_kb_articles to retrieve information from InvGate Service Desk without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why list_kb_articles needs a policy

This tool queries and retrieves knowledge base articles—a read-only operation with no side effects, no data creation or deletion, and no execution of external operations. It poses minimal security risk as it only exposes information already stored in the knowledge base.

From the tool's definition Tool name 'list_kb_articles' and description 'List Knowledge Base articles with their properties' indicate retrieval of existing knowledge base content without modification.

Questions about list_kb_articles

What does the list_kb_articles tool do? +

List Knowledge Base articles with their properties. It is categorised as a Read tool in the InvGate Service Desk MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on list_kb_articles? +

Register the InvGate Service Desk MCP server in PolicyLayer and add a rule for list_kb_articles: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches InvGate Service Desk. Nothing to install.

What risk level is list_kb_articles? +

list_kb_articles is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit list_kb_articles? +

Yes. Add a rate_limit block to the list_kb_articles rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block list_kb_articles completely? +

Set action: deny in the PolicyLayer policy for list_kb_articles. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides list_kb_articles? +

list_kb_articles is provided by the InvGate Service Desk MCP server (oci:ghcr.io/tracegazer/invgate-service-desk-mcp:0.2.0). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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