promote_incident_to_major · InvGate Service Desk MCP

WHAT IT DOES

What promote_incident_to_major does on InvGate Service Desk

AI agents use promote_incident_to_major to create or update resources in InvGate Service Desk — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your InvGate Service Desk environment.

WHY IT NEEDS A POLICY

Why promote_incident_to_major needs a policy

Promoting an incident to major status modifies the incident record and can trigger automated workflows, notifications, and resource escalation. However, the change is reversible (can be demoted back) and does not delete data or execute arbitrary code. It falls under Write category as a data modification action.

From the tool's definition Tool name 'promote_incident_to_major' and description 'Promote a request to a major incident' indicate modification of incident status/classification.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

promote_incident_to_major Rate-limited

promote_incident_to_major stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "promote_incident_to_major": {
      "limits": [
        {
          "counter": "promote_incident_to_major_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches InvGate Service Desk, so you can run agents against it safely.

FAQ

Questions about promote_incident_to_major

What does the promote_incident_to_major tool do? +

Promote a request to a major incident. It is categorised as a Write tool in the InvGate Service Desk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on promote_incident_to_major? +

Register the InvGate Service Desk MCP server in PolicyLayer and add a rule for promote_incident_to_major: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches InvGate Service Desk. Nothing to install.

What risk level is promote_incident_to_major? +

promote_incident_to_major is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit promote_incident_to_major? +

Yes. Add a rate_limit block to the promote_incident_to_major rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block promote_incident_to_major completely? +

Set action: deny in the PolicyLayer policy for promote_incident_to_major. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides promote_incident_to_major? +

promote_incident_to_major is provided by the InvGate Service Desk MCP server (oci:ghcr.io/tracegazer/invgate-service-desk-mcp:0.2.0). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.