suggest_solution · Vidal Helpdesk MCP: Risk & Policy

WHAT IT DOES

What suggest_solution does on Vidal Helpdesk

AI agents use suggest_solution to create or update resources in Vidal Helpdesk — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Vidal Helpdesk environment.

WHY IT NEEDS A POLICY

Why suggest_solution needs a policy

This tool creates new comment records and modifies ticket status, making it a Write operation. It is reversible (comments can be deleted, status can be changed back), so it does not qualify as Destructive.

From the tool's definition Tool description states it 'Saves as internal comment in ticket_comments' and 'Updates status to in_progress' — both data modification operations. The phrase 'Saves as internal comment' indicates creation/writing of new data to the ticket system.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

suggest_solution Rate-limited

suggest_solution stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "suggest_solution": {
      "limits": [
        {
          "counter": "suggest_solution_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Vidal Helpdesk, so you can run agents against it safely.

FAQ

Questions about suggest_solution

What does the suggest_solution tool do? +

Generate step-by-step IT solution in DE/EN/ES/FR/IT. Saves as internal comment in ticket_comments. Updates status to in_progress. It is categorised as a Write tool in the Vidal Helpdesk MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on suggest_solution? +

Register the Vidal Helpdesk MCP server in PolicyLayer and add a rule for suggest_solution: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Vidal Helpdesk. Nothing to install.

What risk level is suggest_solution? +

suggest_solution is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit suggest_solution? +

Yes. Add a rate_limit block to the suggest_solution rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block suggest_solution completely? +

Set action: deny in the PolicyLayer policy for suggest_solution. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides suggest_solution? +

suggest_solution is provided by the Vidal Helpdesk MCP server (vidal-renao/vidal-helpdesk-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.