submit_catalog_request · ServiceNow MCP Server MCP

WHAT IT DOES

What submit_catalog_request does on ServiceNow MCP Server

AI agents use submit_catalog_request to create or update resources in ServiceNow MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

WHY IT NEEDS A POLICY

Why submit_catalog_request needs a policy

An AI agent can call submit_catalog_request faster than any human can review — one bad instruction and it creates or modifies resources in ServiceNow MCP Server by the hundred, each call as confident as the last.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

submit_catalog_request Rate-limited

submit_catalog_request stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "submit_catalog_request": {
      "limits": [
        {
          "counter": "submit_catalog_request_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceNow MCP Server, so you can run agents against it safely.

FAQ

Questions about submit_catalog_request

What does the submit_catalog_request tool do? +

Submit a request for a catalog item with variable values. Creates the request as the authenticated user. It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on submit_catalog_request? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for submit_catalog_request: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is submit_catalog_request? +

submit_catalog_request is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit submit_catalog_request? +

Yes. Add a rate_limit block to the submit_catalog_request rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block submit_catalog_request completely? +

Set action: deny in the PolicyLayer policy for submit_catalog_request. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides submit_catalog_request? +

submit_catalog_request is provided by the ServiceNow MCP Server MCP server (windoze95/servicewow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.