// SCAN REPORT

Zendesk

27 tools. 7 can modify or destroy data without limits.

7 write tools that can modify data. Rate limits recommended.

Last updated: 3 Jul 2026

7 can modify or destroy data

20 read-only

27 tools total

Community server · catalogue entry verified 03/07/2026

How to control Zendesk ↓

TOOL MAP

What Zendesk exposes to your agents

Read (20) Write / Execute (7) Destructive / Financial (0)

Running more than one server? Check your whole stack →

MOST DANGEROUS TOOLS

High Risk

The most dangerous Zendesk tools

Write · Medium remove_ticket_tags Removing tags from a ticket modifies the ticket's metadata but is reversible (tags can be re-added). Write · Medium add_comment The tool creates new data (comments/notes) within an existing ticket record. Write · Medium add_ticket_tags This tool modifies ticket metadata (tags) in a reversible manner by appending new tags to existing ones. Write · High bulk_solve_tickets_by_type Solving tickets changes their status in bulk (up to 100 at a time), which is a significant write operation.

7 of Zendesk's 27 tools can modify, destroy, or commit something on every call — and an agent calls them with no built-in limits.

POLICY

How to control Zendesk

PolicyLayer is an MCP gateway — it sits between your AI agents and Zendesk, and nothing reaches the server without passing your rules. These are the rules we recommend:

Rate limit write operations

{
  "add_comment": {
    "limits": [
      {
        "counter": "add_comment_per_hour",
        "window": "hour",
        "max": 30,
        "scope": "grant"
      }
    ]
  }
}

Prevents bulk unintended modifications from agents caught in loops.

Cap read operations

{
  "count_tickets": {
    "limits": [
      {
        "counter": "count_tickets_per_minute",
        "window": "minute",
        "max": 60,
        "scope": "grant"
      }
    ]
  }
}

Controls API costs and prevents retry loops from exhausting upstream rate limits.

Create a free account and register Zendesk — nothing to install.
Add these rules — paste them, or build them visually. Tune the limits to your setup.
Point your MCP client (Claude, Cursor, anything) at your gateway URL.

ENFORCE POLICY ON ZENDESK →

Instant setup, no code required.

FULL CATALOGUE

All 27 Zendesk tools

WRITE 7 tools

Write add_comment Add a public reply or internal note to an existing ticket. Write add_ticket_tags Add tags to a ticket without removing existing ones. Appends to current tags. Write bulk_solve_tickets_by_type Bulk solve all open/pending tickets of a specific type (by tag) assigned to the authenticated user. Max 100 pe Write create_ticket Create a new Zendesk ticket with subject, description, optional requester email, priority, tags, and assignee. Write edit_ticket Edit fields on a Zendesk ticket. Supports: status, priority, subject, assignee_id, tags, custom_fields. Write remove_ticket_tags Remove specific tags from a ticket without affecting other tags. Write solve_ticket Solve a single Zendesk ticket by ID.

READ 20 tools

Read count_tickets Count ANY Zendesk tickets using flexible search queries. Returns EXACT total count. Query MUST include Read count_view Get ticket count for a specific Zendesk view. Read get_agent_performance_today Get agent performance ranking by tickets solved on a date. Returns names, counts, and sample tickets. Read get_organization Get details of a Zendesk organization by ID. Read get_ticket Get full details of a single ticket by ID including all comments, custom fields, and resolved names. Read get_ticket_audits Get audit history for a ticket (status changes, reassignments, comments). Read get_ticket_comments Get all comments and private notes for a ticket. Read get_trigger Get full details of a single Zendesk trigger by ID. Read get_user Get details of a Zendesk user by ID. Returns name, email, role, organization, tags. Read get_view Get details of a Zendesk view by ID (title, conditions, execution settings). Read list_automations List all Zendesk automations (time-based business rules). Automations fire based on time conditions (e.g. tick Read list_groups List all agent groups in the Zendesk instance. Groups organize agents into teams for routing and assignment. Read list_macros List all Zendesk macros (prepared responses and actions agents can apply to tickets with one click). Includes Read list_ticket_fields List all ticket fields including custom fields with their types and options. Read list_triggers List all Zendesk triggers (business rules) with conditions and actions. Read list_view_tickets List tickets in a specific Zendesk view with pagination. Read search_organizations Search for Zendesk organizations by name. Read search_tickets Search and list Zendesk tickets. Returns full details with assignee/requester names, status, priority, tags. M Read search_triggers Search Zendesk triggers by title. Read search_users Search for Zendesk users by name or email.

EXPLORE

Related servers

Other MCP servers with similar tools — same risk classification, starter policies for each.

FAQ

Questions about Zendesk

How do I prevent bulk modifications through Zendesk? +

The Zendesk server has 7 write tools including add_comment, add_ticket_tags, bulk_solve_tickets_by_type. Set a rate limit in your policy -- for example, 10 calls per hour prevents an agent from making more than 10 modifications per hour. PolicyLayer enforces this at the gateway, before calls reach Zendesk.

How many tools does the Zendesk MCP server expose? +

27 tools across 3 categories: Destructive, Read, Write. 20 are read-only. 7 can modify, create, or delete data.

How do I enforce a policy on Zendesk? +

Register the Zendesk MCP server in PolicyLayer, apply the suggested rules above (adjust the limits to your use case), and point your AI client at the PolicyLayer proxy URL instead of the server directly. Your agents keep the same tools; PolicyLayer evaluates every call against policy before it executes. Nothing to install, live in minutes.

Enforce policy on every Zendesk tool call.

Deterministic rules across all 27 Zendesk tools. Per-identity grants. Full audit log. Live in minutes. Nothing to install.

ENFORCE POLICY ON ZENDESK →

Instant setup, no code required.

27 Zendesk tools catalogued and risk-classified — across an index of 43,000+ MCP servers.