// SCAN REPORT

Gorgias

5 tools. 2 can modify or destroy data without limits.

2 write tools that can modify data. Rate limits recommended.

Last updated: 3 Jul 2026

2 can modify or destroy data

3 read-only

5 tools total

Community server · catalogue entry verified 03/07/2026

How to control Gorgias ↓

TOOL MAP

What Gorgias exposes to your agents

Read (3) Write / Execute (2) Destructive / Financial (0)

Running more than one server? Check your whole stack →

MOST DANGEROUS TOOLS

High Risk

The most dangerous Gorgias tools

Write · Medium send_ticket_reply This tool writes/creates new data (outbound replies) in a reversible manner. Write · Medium draft_internal_note Drafting an internal note is a Write operation — it creates new content on a support ticket, but is generally reversible and limited in blast radius.

2 of Gorgias's 5 tools can modify, destroy, or commit something on every call — and an agent calls them with no built-in limits.

POLICY

How to control Gorgias

PolicyLayer is an MCP gateway — it sits between your AI agents and Gorgias, and nothing reaches the server without passing your rules. These are the rules we recommend:

Rate limit write operations

{
  "draft_internal_note": {
    "limits": [
      {
        "counter": "draft_internal_note_per_hour",
        "window": "hour",
        "max": 30,
        "scope": "grant"
      }
    ]
  }
}

Prevents bulk unintended modifications from agents caught in loops.

Cap read operations

{
  "get_customer_history": {
    "limits": [
      {
        "counter": "get_customer_history_per_minute",
        "window": "minute",
        "max": 60,
        "scope": "grant"
      }
    ]
  }
}

Controls API costs and prevents retry loops from exhausting upstream rate limits.

Create a free account and register Gorgias — nothing to install.
Add these rules — paste them, or build them visually. Tune the limits to your setup.
Point your MCP client (Claude, Cursor, anything) at your gateway URL.

ENFORCE POLICY ON GORGIAS →

Instant setup, no code required.

FULL CATALOGUE

All 5 Gorgias tools

WRITE 2 tools

Write draft_internal_note draft_internal_note Write send_ticket_reply send_ticket_reply

READ 3 tools

Read get_customer_history Look up customer history by email address. Read get_ticket_context Fetch the entire conversation history of a specific ticket ID. Used after list_open_tickets to read full conte Read list_open_tickets Retrieve unresolved support tickets (status=open) to find customers needing help. Returns the top N tickets or

FAQ

Questions about Gorgias

How do I prevent bulk modifications through Gorgias? +

The Gorgias server has 2 write tools including draft_internal_note, send_ticket_reply. Set a rate limit in your policy -- for example, 10 calls per hour prevents an agent from making more than 10 modifications per hour. PolicyLayer enforces this at the gateway, before calls reach Gorgias.

How many tools does the Gorgias MCP server expose? +

5 tools across 2 categories: Read, Write. 3 are read-only. 2 can modify, create, or delete data.

How do I enforce a policy on Gorgias? +

Register the Gorgias MCP server in PolicyLayer, apply the suggested rules above (adjust the limits to your use case), and point your AI client at the PolicyLayer proxy URL instead of the server directly. Your agents keep the same tools; PolicyLayer evaluates every call against policy before it executes. Nothing to install, live in minutes.

Enforce policy on every Gorgias tool call.

Deterministic rules across all 5 Gorgias tools. Per-identity grants. Full audit log. Live in minutes. Nothing to install.

ENFORCE POLICY ON GORGIAS →

Instant setup, no code required.

5 Gorgias tools catalogued and risk-classified — across an index of 43,000+ MCP servers.