draft_internal_note · Gorgias MCP: Risk & Policy

WHAT IT DOES

What draft_internal_note does on Gorgias

AI agents use draft_internal_note to create or update resources in Gorgias — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Gorgias environment.

WHY IT NEEDS A POLICY

Why draft_internal_note needs a policy

Drafting an internal note is a Write operation — it creates new content on a support ticket, but is generally reversible and limited in blast radius. Confidence is reduced because the description is empty, so behavior is inferred from the name and server context.

From the tool's definition Tool name 'draft_internal_note' and server description: 'draft internal notes' — implies creating a note on a ticket.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

draft_internal_note Rate-limited

draft_internal_note stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "draft_internal_note": {
      "limits": [
        {
          "counter": "draft_internal_note_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Gorgias, so you can run agents against it safely.

FAQ

Questions about draft_internal_note

What does the draft_internal_note tool do? +

draft_internal_note. It is categorised as a Write tool in the Gorgias MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on draft_internal_note? +

Register the Gorgias MCP server in PolicyLayer and add a rule for draft_internal_note: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Gorgias. Nothing to install.

What risk level is draft_internal_note? +

draft_internal_note is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit draft_internal_note? +

Yes. Add a rate_limit block to the draft_internal_note rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block draft_internal_note completely? +

Set action: deny in the PolicyLayer policy for draft_internal_note. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides draft_internal_note? +

draft_internal_note is provided by the Gorgias MCP server (nobanks/gorgias-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

// THE FULL RECORD

draft_internal_note is one line of Gorgias's registry record.

The record carries the whole server: verified identity, auth posture, risk grade, every tool classified, recommended policy — re-checked continuously.

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