servicetitan_create_customer_contact

Create a new contact for a customer

SERVERServiceTitan MCP Server SOURCEbusybee3333/servicetitan-mcp-2026-complete

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-create-customer-contact.md

WHAT IT DOES

What servicetitan_create_customer_contact does on ServiceTitan MCP Server

AI agents use servicetitan_create_customer_contact to create or update resources in ServiceTitan MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceTitan MCP Server environment.

RISK

Why servicetitan_create_customer_contact is rated Medium

This tool creates new contact information for a customer in a field service management system. While it modifies data, the action is reversible and does not execute code, delete data irreversibly, or move money. It is a standard write operation typical of CRM systems.

From the tool's definition Tool name explicitly states 'create' and description confirms 'Create a new contact for a customer' — this is data creation with no mention of deletion or external execution. The operation is reversible (contacts can be modified or deleted later).

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs servicetitan_create_customer_contact safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For servicetitan_create_customer_contact, this is the rule to start with:

servicetitan_create_customer_contact Rate-limited

servicetitan_create_customer_contact stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "servicetitan_create_customer_contact": {
      "limits": [
        {
          "counter": "servicetitan_create_customer_contact_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every servicetitan_create_customer_contact call is checked against it from then on.

FAQ

Questions about servicetitan_create_customer_contact

What does the servicetitan_create_customer_contact tool do? +

Create a new contact for a customer. It is categorised as a Write tool in the ServiceTitan MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on servicetitan_create_customer_contact? +

Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for servicetitan_create_customer_contact: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.

What risk level is servicetitan_create_customer_contact? +

servicetitan_create_customer_contact is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit servicetitan_create_customer_contact? +

Yes. Add a rate_limit block to the servicetitan_create_customer_contact rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block servicetitan_create_customer_contact completely? +

Set action: deny in the PolicyLayer policy for servicetitan_create_customer_contact. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides servicetitan_create_customer_contact? +

servicetitan_create_customer_contact is provided by the ServiceTitan MCP Server MCP server (busybee3333/servicetitan-mcp-2026-complete). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

KEEP EXPLORING

More on ServiceTitan MCP Server, and thousands of servers like it.

This server

All 108 ServiceTitan MCP Server tools →

Across the catalogue

create_task on 0rca Dojo MCP Server →create-task on Kanban MCP Server →create_package_backup on Android Forensics ADB MCP Server →create_project on Stitch MCP Server → The MCP Attack Database →

Guides

Govern customer-ops agents →Argument validation →Scoped token →