servicetitan_create_job
Create a new job for a customer and location
This record as markdown: /tools/busybee3333-servicetitan-mcp-2026-complete/servicetitan-create-job.md
What servicetitan_create_job does on ServiceTitan MCP Server
AI agents use servicetitan_create_job to create or update resources in ServiceTitan MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceTitan MCP Server environment.
Why servicetitan_create_job is rated Medium
This tool creates new data (a job record) which is reversible through updates or cancellations. It does not execute arbitrary code, delete data, or move money. However, severity is high because creating jobs can trigger downstream operational workflows (technician dispatch, invoicing, customer communication) and financial implications (labor billing), so misuse could have significant business impact.
From the tool's definition Tool name 'servicetitan_create_job' with description 'Create a new job for a customer and location' indicates creation of new records in a field service management system.
Attacks that exploit this kind of access
The rule that runs servicetitan_create_job safely
PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceTitan MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For servicetitan_create_job, this is the rule to start with:
servicetitan_create_job stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect ServiceTitan MCP Server, apply this rule, and every servicetitan_create_job call is checked against it from then on.
Questions about servicetitan_create_job
Create a new job for a customer and location. It is categorised as a Write tool in the ServiceTitan MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the ServiceTitan MCP Server MCP server in PolicyLayer and add a rule for servicetitan_create_job: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceTitan MCP Server. Nothing to install.
servicetitan_create_job is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the servicetitan_create_job rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for servicetitan_create_job. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
servicetitan_create_job is provided by the ServiceTitan MCP Server MCP server (busybee3333/servicetitan-mcp-2026-complete). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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