add_customer_evidence
Store one piece of REAL Customer Evidence for this company (paying-customer words/behavior, telemetry, review, operator-relayed quote, prospect signal, or agent-as-user). Evidence outranks generated ICP simulation. Use when the operator pastes a real customer quote, a call note, a review, or a pr...
This record as markdown: /tools/com-getfreedomos-freedom-mcp/add-customer-evidence.md
What add_customer_evidence does on Freedom Mcp
AI agents use add_customer_evidence to create or update resources in Freedom Mcp, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freedom Mcp environment.
| Parameter | Type | Required | Description |
|---|---|---|---|
claim | string | Yes | Short observation / takeaway (required, ≥8 chars). |
class | string | Yes | Evidence class (determines rank weight). |
quote | string | — | Optional verbatim quote. |
source | string | Yes | Provenance: "operator paste", "support ticket #…", "Amazon review", … |
companyId | string | Yes | FreedomOS company id to act within (you must be a member). Required for company-scoped tools. |
observed_at | string | — | Optional ISO timestamp when observed (default: now). |
may_open_loop | boolean | — | If true, may open a work loop from this signal. Default false. |
subject_label | string | — | Optional human label (e.g. Kendall) — not a global identity system. |
may_refine_icp | boolean | — | If true, may seed an ICP-delta offer later (never silent rewrite). Default false. |
may_steer_copy | boolean | — | If true, may inform copy/messaging. Default true. |
may_not_auto_act | boolean | — | If true (default), evidence must not auto-act without human/graduated path. |
Parameters from the server's own tool schema.
Why add_customer_evidence is rated Medium
This tool creates or modifies customer evidence records in a business intelligence system. It is reversible (evidence can be removed, corrected, or archived), so it is Write rather than Destructive. The approval gate and write-tier designation confirm it is a data-modification operation.
From the tool's definition Tool name is 'add_customer_evidence' and description states 'Store one piece of REAL Customer Evidence' — the verb 'Store' and 'add' indicate creation/modification of data.
Risk signalsHigh parameter count (11 properties)
Attacks that exploit this kind of access
The rule that runs add_customer_evidence safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Freedom Mcp, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For add_customer_evidence, this is the rule to start with:
add_customer_evidence stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Freedom Mcp, apply this rule, and every add_customer_evidence call is checked against it from then on.
Questions about add_customer_evidence
Store one piece of REAL Customer Evidence for this company (paying-customer words/behavior, telemetry, review, operator-relayed quote, prospect signal, or agent-as-user). Evidence outranks generated ICP simulation. Use when the operator pastes a real customer quote, a call note, a review, or a provenanced usage signal — NOT for inventing personas (use Customer Hunter / create_icp for hypotheses). [write-tier — first use may require a manager's approval; a from-now-on approval makes future calls seamless, a just-once approval re-asks next time.]. It is categorised as a Write tool in the Freedom Mcp MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
add_customer_evidence accepts 11 parameters: claim, class, quote, source, companyId, observed_at, may_open_loop, subject_label, may_refine_icp, may_steer_copy, may_not_auto_act. Required: claim, class, source, companyId. The full parameter table on this page comes from the server's own tool schema.
Register the Freedom MCP server in PolicyLayer and add a rule for add_customer_evidence: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freedom Mcp. Nothing to install.
add_customer_evidence is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the add_customer_evidence rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for add_customer_evidence. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
add_customer_evidence is provided by the Freedom MCP server (https://twuluxmoognlwtmaoqgo.supabase.co/functions/v1/freedom-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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