conv_assign_conversation
Assign a conversation to a user (pass user id) or unassign (pass null). Useful for routing escalated conversations.
This record as markdown: /tools/com-getmunin-munin/conv-assign-conversation.md
What conv_assign_conversation does on Munin
AI agents use conv_assign_conversation to create or update resources in Munin, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Munin environment.
Why conv_assign_conversation is rated Medium
This tool creates or modifies conversation assignments reversibly—it reassigns conversations between users or unassigns them without deleting data. While it could disrupt workflow by routing conversations incorrectly, the effect is reversible (can be reassigned again).
From the tool's definition Tool description states 'Assign a conversation to a user' or 'unassign (pass null)', which modifies conversation state by changing ownership/assignment. The term 'Assign' indicates a write operation that changes metadata.
Attacks that exploit this kind of access
The rule that runs conv_assign_conversation safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Munin, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For conv_assign_conversation, this is the rule to start with:
conv_assign_conversation stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Munin, apply this rule, and every conv_assign_conversation call is checked against it from then on.
Questions about conv_assign_conversation
Assign a conversation to a user (pass user id) or unassign (pass null). Useful for routing escalated conversations. It is categorised as a Write tool in the Munin MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Munin MCP server in PolicyLayer and add a rule for conv_assign_conversation: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Munin. Nothing to install.
conv_assign_conversation is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the conv_assign_conversation rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for conv_assign_conversation. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
conv_assign_conversation is provided by the Munin MCP server (https://mcp.getmunin.com/mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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