Get full details of a ServiceNow incident by incident number (INC...) or sys_id.
Part of the Local server.
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AI agents call servicenow_get_incident to retrieve information from Local without modifying any data. This is common in research, monitoring, and reporting workflows where the agent needs context before taking action. Because read operations don't change state, they are generally safe to allow without restrictions -- but you may still want rate limits to control API costs.
Even though servicenow_get_incident only reads data, uncontrolled read access can leak sensitive information or rack up API costs. An agent caught in a retry loop could make thousands of calls per minute. A rate limit gives you a safety net without blocking legitimate use.
Read-only tools are safe to allow by default. No rate limit needed unless you want to control costs.
{
"version": "1",
"default": "deny",
"tools": {
"servicenow_get_incident": {}
}
}See the full Local policy for all 108 tools.
These attack patterns abuse exactly the kind of access servicenow_get_incident gives an agent. Each links to the full case and the policy that stops it:
Other read tools across the catalogue. The same approach applies to each: allow, with a rate cap to control cost.
Get full details of a ServiceNow incident by incident number (INC...) or sys_id.. It is categorised as a Read tool in the Local MCP Server, which means it retrieves data without modifying state.
Register the Local MCP server in PolicyLayer and add a rule for servicenow_get_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Local. Nothing to install.
servicenow_get_incident is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the servicenow_get_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for servicenow_get_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
servicenow_get_incident is provided by the Local MCP server (local-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Deterministic rules across all 108 Local tools. Per-identity grants. Full audit log. Live in minutes. Nothing to install.
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