create_kb_article

Create knowledge base articles

SERVERServiceNow MCP Server SOURCEdivyashah0510/mcp-server-servicenow

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade D, identity unverified Pull the record →

This record as markdown: /tools/divyashah0510-mcp-server-servicenow/create-kb-article.md

WHAT IT DOES

What create_kb_article does on ServiceNow MCP Server

AI agents use create_kb_article to create or update resources in ServiceNow MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

RISK

Why create_kb_article is rated Medium

This tool creates new knowledge base articles, which is a reversible write operation. While it modifies organizational data, articles can be edited or deleted later. The blast radius is medium because incorrect or malicious articles could mislead users, but the operation is not irreversible (articles can be removed) and does not involve financial transactions or code execution.

From the tool's definition Tool name 'create_kb_article' and description 'Create knowledge base articles' indicate creation of new data in ServiceNow's knowledge base.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_kb_article safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_kb_article, this is the rule to start with:

create_kb_article Rate-limited

create_kb_article stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_kb_article": {
      "limits": [
        {
          "counter": "create_kb_article_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every create_kb_article call is checked against it from then on.

FAQ

Questions about create_kb_article

What does the create_kb_article tool do? +

Create knowledge base articles. It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_kb_article? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for create_kb_article: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is create_kb_article? +

create_kb_article is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_kb_article? +

Yes. Add a rate_limit block to the create_kb_article rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_kb_article completely? +

Set action: deny in the PolicyLayer policy for create_kb_article. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_kb_article? +

create_kb_article is provided by the ServiceNow MCP Server MCP server (divyashah0510/mcp-server-servicenow). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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