get_ticket

Returns details of a specific support ticket from the DoiT API by its ID.

SERVERDoit SOURCE@doitintl/doit-mcp-server

Low RISK CLASS

Category Read

Parameters 11 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/doit/get-ticket.md

WHAT IT DOES

What get_ticket does on Doit

AI agents call get_ticket to retrieve information from Doit without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Parameter	Type	Required	Description
`id`	string	Yes	The numeric ID of the support ticket to retrieve.

Parameters from the server's own tool schema.

RISK

Why get_ticket is rated Low

Even though get_ticket only reads data, uncontrolled read access leaks sensitive information and racks up API costs: an agent caught in a retry loop can make thousands of calls a minute without anyone noticing.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_ticket safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Doit, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_ticket, this is the rule to start with:

get_ticket Allowed

get_ticket is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_ticket": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Doit, apply this rule, and every get_ticket call is checked against it from then on.

FAQ

Questions about get_ticket

What does the get_ticket tool do? +

Returns details of a specific support ticket from the DoiT API by its ID. It is categorised as a Read tool in the Doit MCP Server, which means it retrieves data without modifying state.

What parameters does get_ticket accept? +

get_ticket accepts 1 parameter: id. Required: id. The full parameter table on this page comes from the server's own tool schema.

How do I enforce a policy on get_ticket? +

Register the Doit MCP server in PolicyLayer and add a rule for get_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Doit. Nothing to install.

What risk level is get_ticket? +

get_ticket is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_ticket? +

Yes. Add a rate_limit block to the get_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_ticket completely? +

Set action: deny in the PolicyLayer policy for get_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_ticket? +

get_ticket is provided by the Doit MCP server (@doitintl/doit-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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