create_ticket_from_message

Convert an inbox message into a support ticket

SERVERinstantKOM MCP Server SOURCEinstantkom/mcp-server

Medium RISK CLASS

Category Write

Parameters 00 required

Recommended Rate-limitedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/instantkom-mcp-server/create-ticket-from-message.md

WHAT IT DOES

What create_ticket_from_message does on instantKOM MCP Server

AI agents use create_ticket_from_message to create or update resources in instantKOM MCP Server, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your instantKOM MCP Server environment.

RISK

Why create_ticket_from_message is rated Medium

The tool creates (writes) a new support ticket from an existing message. This is a reversible data modification—tickets can typically be deleted or closed without catastrophic consequences. It does not delete data (not Destructive), execute arbitrary code (not Execute), move money (not Financial), or merely read data (not Read).

From the tool's definition Tool description states 'Convert an inbox message into a support ticket', which creates a new support ticket record. This is a data creation operation that modifies the platform state by adding a ticket entity.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs create_ticket_from_message safely

PolicyLayer is an MCP gateway: it sits between your AI agents and instantKOM MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_ticket_from_message, this is the rule to start with:

create_ticket_from_message Rate-limited

create_ticket_from_message stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_ticket_from_message": {
      "limits": [
        {
          "counter": "create_ticket_from_message_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect instantKOM MCP Server, apply this rule, and every create_ticket_from_message call is checked against it from then on.

FAQ

Questions about create_ticket_from_message

What does the create_ticket_from_message tool do? +

Convert an inbox message into a support ticket. It is categorised as a Write tool in the instantKOM MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_ticket_from_message? +

Register the instantKOM MCP Server MCP server in PolicyLayer and add a rule for create_ticket_from_message: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches instantKOM MCP Server. Nothing to install.

What risk level is create_ticket_from_message? +

create_ticket_from_message is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_ticket_from_message? +

Yes. Add a rate_limit block to the create_ticket_from_message rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_ticket_from_message completely? +

Set action: deny in the PolicyLayer policy for create_ticket_from_message. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_ticket_from_message? +

create_ticket_from_message is provided by the instantKOM MCP Server MCP server (instantkom/mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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