AI agents use ingest_incidents_to_kg to create or update resources in Servicenow Api — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Servicenow Api environment.
Ingesting incidents into a knowledge graph creates or modifies records within a system. This is a Write operation rather than Read (retrieval only) because it actively stores/integrates data. It is not Destructive (no irreversible deletion), not Execute (not running arbitrary commands), and not Financial.
From the tool's definition Tool name 'ingest_incidents_to_kg' indicates ingestion of incident data into a knowledge graph. The verb 'ingest' implies data modification/creation. Description is empty, limiting precision.
Documented attack patterns abuse exactly the kind of access ingest_incidents_to_kg gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Servicenow Api, and nothing reaches the server without passing your rules. This is the rule we recommend for ingest_incidents_to_kg:
{
"version": "1",
"default": "deny",
"tools": {
"ingest_incidents_to_kg": {
"limits": [
{
"counter": "ingest_incidents_to_kg_rate",
"window": "minute",
"max": 30,
"scope": "grant"
}
]
}
}
}ingest_incidents_to_kg stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
Free to start. No card required.
ingest_incidents_to_kg. It is categorised as a Write tool in the Servicenow Api MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Servicenow Api MCP server in PolicyLayer and add a rule for ingest_incidents_to_kg: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Servicenow Api. Nothing to install.
ingest_incidents_to_kg is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the ingest_incidents_to_kg rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for ingest_incidents_to_kg. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
ingest_incidents_to_kg is provided by the Servicenow Api MCP server (knuckles-team/servicenow-api). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Servicenow Api, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
Free to start. No card required.
30 Servicenow Api tools catalogued and risk-classified — across an index of 43,000+ MCP servers.