catalog_submit_cart · ServiceNow MCP Server MCP

WHAT IT DOES

What catalog_submit_cart does on ServiceNow MCP Server

AI agents use catalog_submit_cart to create or update resources in ServiceNow MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

WHY IT NEEDS A POLICY

Why catalog_submit_cart needs a policy

The tool creates new request records in ServiceNow, which is a reversible write operation. While it commits a user's selections, it does not delete data (not Destructive), does not directly move money (not Financial), and does not execute arbitrary code (not Execute).

From the tool's definition Tool name 'catalog_submit_cart' and description 'Submit/checkout the shopping cart to create requests' indicate the tool creates service requests in ServiceNow by committing a shopping cart selection.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

catalog_submit_cart Rate-limited

catalog_submit_cart stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "catalog_submit_cart": {
      "limits": [
        {
          "counter": "catalog_submit_cart_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceNow MCP Server, so you can run agents against it safely.

FAQ

Questions about catalog_submit_cart

What does the catalog_submit_cart tool do? +

Submit/checkout the shopping cart to create requests. It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on catalog_submit_cart? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for catalog_submit_cart: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is catalog_submit_cart? +

catalog_submit_cart is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit catalog_submit_cart? +

Yes. Add a rate_limit block to the catalog_submit_cart rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block catalog_submit_cart completely? +

Set action: deny in the PolicyLayer policy for catalog_submit_cart. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides catalog_submit_cart? +

catalog_submit_cart is provided by the ServiceNow MCP Server MCP server (schwarztim/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.