// SCAN REPORT

ServiceNow MCP Server

116 tools. 34 can modify or destroy data without limits.

2 destructive tools with no built-in limits. Policy required.

Last updated: 3 Jul 2026

34 can modify or destroy data

82 read-only

116 tools total

Community server · catalogue entry verified 03/07/2026

How to control ServiceNow MCP Server ↓

TOOL MAP

What ServiceNow MCP Server exposes to your agents

Read (82) Write / Execute (32) Destructive / Financial (2)

Running more than one server? Check your whole stack →

MOST DANGEROUS TOOLS

Critical Risk

The most dangerous ServiceNow MCP Server tools

Destructive · High attachment_delete This tool permanently removes data (attachments) from ServiceNow with no undo capability. Destructive · Critical table_delete This tool permanently removes records from any table in ServiceNow, which is an irreversible destructive action. Execute · Medium aggregate The tool actively executes aggregate database queries (COUNT, SUM, AVG, etc.) against ServiceNow. Execute · High batch_request While batch_request itself is not destructive or financial, it operates as an execution mechanism that amplifies the blast radius of other tools on the server.

34 of ServiceNow MCP Server's 116 tools can modify, destroy, or commit something on every call — and an agent calls them with no built-in limits.

POLICY

How to control ServiceNow MCP Server

PolicyLayer is an MCP gateway — it sits between your AI agents and ServiceNow MCP Server, and nothing reaches the server without passing your rules. These are the rules we recommend:

Deny destructive operations

{
  "attachment_delete": {
    "deny_if": [
      {
        "conditions": [],
        "on_deny": "Blocked by default. Requires approval."
      }
    ]
  }
}

Destructive tools should never be available to autonomous agents without human approval.

Rate limit write operations

{
  "approvals_approve": {
    "limits": [
      {
        "counter": "approvals_approve_per_hour",
        "window": "hour",
        "max": 30,
        "scope": "grant"
      }
    ]
  }
}

Prevents bulk unintended modifications from agents caught in loops.

Cap read operations

{
  "acl_list": {
    "limits": [
      {
        "counter": "acl_list_per_minute",
        "window": "minute",
        "max": 60,
        "scope": "grant"
      }
    ]
  }
}

Controls API costs and prevents retry loops from exhausting upstream rate limits.

Create a free account and register ServiceNow MCP Server — nothing to install.
Add these rules — paste them, or build them visually. Tune the limits to your setup.
Point your MCP client (Claude, Cursor, anything) at your gateway URL.

ENFORCE POLICY ON SERVICENOW →

Instant setup, no code required.

FULL CATALOGUE

All 116 ServiceNow MCP Server tools

DESTRUCTIVE 2 tools

Destructive attachment_delete Delete an attachment Destructive table_delete Delete a record from any table

EXECUTE 7 tools

Execute aggregate Run aggregate queries (count, sum, avg, etc.) Execute auth_browser Launch browser for SSO authentication. Opens a browser window where you can log in with your enterprise SSO cr Execute auth_refresh Refresh the current session by re-authenticating via browser. Uses the previously authenticated instance URL. Execute batch_request Execute multiple API requests in a single call Execute event_create Create/fire a system event Execute scheduled_job_run Execute a scheduled job immediately Execute table_query Generic table query - query any ServiceNow table

WRITE 25 tools

Write approvals_approve Approve an approval request Write approvals_reject Reject an approval request Write asset_create Create an asset Write asset_update Update an asset Write attachment_upload Upload an attachment to a record Write auth_import_cookies Import authentication cookies from an external source. Use this when you already have an authenticated browser Write catalog_add_to_cart Add a catalog item to the shopping cart Write catalog_submit_cart Submit/checkout the shopping cart to create requests Write changes_create Create a new change request Write cmdb_create Create a new CMDB configuration item Write cmdb_relationship_create Create a relationship between two CIs Write cmdb_update Update a CMDB configuration item Write import_set_load Load data into an import set staging table Write import_set_load_multiple Load multiple records into an import set staging table Write incidents_add_comment Add a work note or comment to an incident Write incidents_create Create a new incident Write incidents_resolve Resolve an incident Write incidents_update Update an existing incident Write itsp_submit_request Submit a service request directly from an ITSP URL. Streamlined workflow: parses URL, validates variables, and Write order_guide_submit Submit an Order Guide request. Order Guides bundle multiple catalog items into a single request, creating mult Write problems_create Create a problem record Write record_producer_submit Submit a Record Producer request. Record Producers create records directly (like incidents) without using the Write table_create Create a record in any table Write table_update Update a record in any table Write tasks_update Update a task

READ 82 tools

Read acl_list List access control rules Read activity_stream Get activity stream for a record (all changes, comments) Read approvals_pending Get pending approvals for current user with ENRICHED details from parent records. Returns number, short_descri Read asset_get Get asset details Read asset_list List assets (alm_asset) Read attachment_download Get attachment content (returns base64 encoded for binary files) Read attachment_get Get attachment metadata by sys_id Read attachment_list List attachments for a record Read audit_list List audit history for a record Read auth_status Check current authentication status. Shows which auth method is configured and whether credentials/cookies are Read catalog_categories List service catalog categories Read catalog_detect_item_type Automatically detect the type of catalog item (Standard, Record Producer, Order Guide, or Content). Returns th Read catalog_get Get details of a catalog item including variables/questions Read catalog_get_cart Get current shopping cart contents Read catalog_item_variables Get variables/questions for a catalog item (required fields for ordering) Read catalog_items List available service catalog items Read catalog_order Order/submit a catalog item request Read catalog_order_now Order a catalog item immediately (skip cart, single-step order) Read changes_get Get a single change request by sys_id or number Read changes_list List change requests with optional filtering Read changes_tasks Get tasks associated with a change request Read choice_list Get choice list values for a field Read cmdb_classes List CMDB CI classes/types Read cmdb_get Get configuration item details Read cmdb_instance_list List CMDB instances by class (uses CMDB Instance API /now/cmdb/instance) Read cmdb_relationships Get relationships for a configuration item Read cmdb_search Search CMDB configuration items Read contract_get Get contract details Read contract_list List contracts Read cost_center_list List cost centers Read department_list List departments Read discovery_schedule_list List discovery schedules Read discovery_status_list List discovery status records Read email_get Get email details Read email_list List emails (sys_email table) Read event_list List system events (sysevent) Read groups_list List groups Read groups_members Get members of a group Read import_set_status Get status of an import set Read incidents_get Get a single incident by sys_id or number Read incidents_list List incidents with optional filtering. Returns incident number, short description, state, priority, assigned_ Read itsp_get_item_details Get full catalog item details from an ITSP URL. Automatically parses the URL and fetches item name, descriptio Read itsp_parse_url Parse an IT Service Portal (ITSP) URL to extract catalog item information. Extracts sys_id, table name, and in Read journal_list List journal entries (work notes, comments) for a record Read knowledge_get Get a knowledge article Read knowledge_search Search knowledge base articles Read license_entitlements List license entitlements/allocations Read license_get Get software license details Read license_list List software licenses (alm_license) Read location_get Get location details Read location_list List locations Read metric_data Get metric data/values Read metric_list List defined metrics Read my_context Get current user Read my_work_queue Get ALL actionable items for current user in a single call: assigned tasks, pending approvals, and unassigned Read notification_list List email notification rules Read order_guide_get_details Get details about an Order Guide including available items, categories, and variables. Helps understand what i Read problems_get Get a problem record Read problems_list List problem records Read record_producer_get_details Get details about a Record Producer including its variables and target table. Helps understand what fields are Read requests_get_details Get detailed information about a service request or requested item including status, variables, approval statu Read requests_get_my_recent Get recent service requests for current user with full details. Returns last 10 requests with status, items, a Read requests_items List requested items (sc_req_item) with status Read requests_list List service requests (sc_request) for current user or with filter Read role_list List roles Read scheduled_job_list List scheduled jobs Read sla_list List SLA definitions Read software_list List software installations Read software_product_list List software products (software catalog) Read table_get Get a single record from any table Read table_schema Get table schema/dictionary information Read task_sla_get Get task SLA details Read task_sla_list List task SLAs (SLA records attached to tasks) Read tasks_my_tasks Get tasks assigned to current user Read update_set_get Get update set details with customer updates Read update_set_list List update sets Read user_roles Get roles for a user Read users_get Get user details Read users_search Search for users Read workflow_context_get Get workflow context details Read workflow_context_list List workflow contexts (running workflow instances) Read workflow_list List workflow definitions

EXPLORE

Related servers

Other MCP servers with similar tools — same risk classification, starter policies for each.

FAQ

Questions about ServiceNow MCP Server

Can an AI agent delete data through the ServiceNow MCP Server MCP server? +

Yes. The ServiceNow MCP Server server exposes 2 destructive tools including attachment_delete, table_delete. These permanently remove resources with no undo. PolicyLayer blocks destructive tools by default so they never reach the upstream server.

How do I prevent bulk modifications through ServiceNow MCP Server? +

The ServiceNow MCP Server server has 25 write tools including approvals_approve, approvals_reject, asset_create. Set a rate limit in your policy -- for example, 10 calls per hour prevents an agent from making more than 10 modifications per hour. PolicyLayer enforces this at the gateway, before calls reach ServiceNow MCP Server.

How many tools does the ServiceNow MCP Server MCP server expose? +

116 tools across 4 categories: Destructive, Execute, Read, Write. 82 are read-only. 34 can modify, create, or delete data.

How do I enforce a policy on ServiceNow MCP Server? +

Register the ServiceNow MCP Server MCP server in PolicyLayer, apply the suggested rules above (adjust the limits to your use case), and point your AI client at the PolicyLayer proxy URL instead of the server directly. Your agents keep the same tools; PolicyLayer evaluates every call against policy before it executes. Nothing to install, live in minutes.

Enforce policy on every ServiceNow MCP Server tool call.

Deterministic rules across all 116 ServiceNow MCP Server tools. Per-identity grants. Full audit log. Live in minutes. Nothing to install.

ENFORCE POLICY ON SERVICENOW →

Instant setup, no code required.

116 ServiceNow MCP Server tools catalogued and risk-classified — across an index of 43,000+ MCP servers.