List incidents with optional filtering. Returns incident number, short description, state, priority, assigned_to.
AI agents call incidents_list to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves incident records with optional filtering and returns structured data. It has no side effects, does not create, modify, or delete data, and does not execute code or trigger external operations. It is a straightforward read-only query operation that falls squarely into the Read category.
From the tool's definition Tool description explicitly states 'List incidents' and 'Returns incident number, short description, state, priority, assigned_to' — purely retrieves and queries data without modification.
Attacks that exploit this kind of access
List incidents with optional filtering. Returns incident number, short description, state, priority, assigned_to. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for incidents_list: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
incidents_list is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the incidents_list rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for incidents_list. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
incidents_list is provided by the ServiceNow MCP Server MCP server (schwarztim/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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