Get full catalog item details from an ITSP URL. Automatically parses the URL and fetches item name, description, variables/questions, and all metadata needed for ordering.
AI agents call itsp_get_item_details to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves catalog item details from ServiceNow via a provided URL. It performs a read-only query operation that returns metadata about a catalog item. There are no side effects, data modifications, or destructive actions. The low severity reflects that unauthorized access to catalog item details poses minimal risk compared to other ITSM operations like approvals or asset creation.
From the tool's definition Tool description states it 'fetches item name, description, variables/questions, and all metadata' from a ServiceNow catalog. The verb 'Get' in the tool name and 'fetches' in the description indicate data retrieval with no modification or deletion.
Attacks that exploit this kind of access
Get full catalog item details from an ITSP URL. Automatically parses the URL and fetches item name, description, variables/questions, and all metadata needed for ordering. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for itsp_get_item_details: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
itsp_get_item_details is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the itsp_get_item_details rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for itsp_get_item_details. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
itsp_get_item_details is provided by the ServiceNow MCP Server MCP server (schwarztim/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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