Get ALL actionable items for current user in a single call: assigned tasks, pending approvals, and unassigned group queue items. This is the recommended first tool to use when user asks
AI agents call my_work_queue to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves work queue data (assigned tasks, pending approvals, group queue items) for display/status purposes. It performs a read-only query against the ServiceNow instance and returns information to the user without creating, modifying, deleting, or executing any operations.
From the tool's definition Tool description states it 'Get[s] ALL actionable items for current user' - a retrieval operation with no modification. The verb 'Get' combined with 'in a single call' indicates querying/fetching data. No side effects or data modifications are described.
Attacks that exploit this kind of access
Get ALL actionable items for current user in a single call: assigned tasks, pending approvals, and unassigned group queue items. This is the recommended first tool to use when user asks. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for my_work_queue: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
my_work_queue is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the my_work_queue rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for my_work_queue. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
my_work_queue is provided by the ServiceNow MCP Server MCP server (schwarztim/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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