Get details about an Order Guide including available items, categories, and variables. Helps understand what items can be included before submission.
AI agents call order_guide_get_details to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves and queries information about Order Guide structure, items, and available options. It has no side effects—it does not create, modify, delete, or execute actions. It is purely informational, helping users understand what can be ordered before submission.
From the tool's definition Tool name 'order_guide_get_details' and description 'Get details about an Order Guide including available items, categories, and variables' indicate retrieval of information with no modification or execution of operations.
Attacks that exploit this kind of access
Get details about an Order Guide including available items, categories, and variables. Helps understand what items can be included before submission. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for order_guide_get_details: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
order_guide_get_details is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the order_guide_get_details rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for order_guide_get_details. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
order_guide_get_details is provided by the ServiceNow MCP Server MCP server (schwarztim/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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