order_guide_submit · ServiceNow MCP Server MCP

WHAT IT DOES

What order_guide_submit does on ServiceNow MCP Server

AI agents use order_guide_submit to create or update resources in ServiceNow MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

WHY IT NEEDS A POLICY

Why order_guide_submit needs a policy

This tool creates new request records (RITMs) in ServiceNow, which is a reversible write operation. It is not Destructive because the created requests can be cancelled or modified. It is not Financial because order submission itself does not directly commit financial transactions, though downstream approval may have cost implications.

From the tool's definition The tool 'order_guide_submit' is described as submitting an Order Guide request that creates multiple requested items (RITMs).

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

order_guide_submit Rate-limited

order_guide_submit stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "order_guide_submit": {
      "limits": [
        {
          "counter": "order_guide_submit_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

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PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceNow MCP Server, so you can run agents against it safely.

FAQ

Questions about order_guide_submit

What does the order_guide_submit tool do? +

Submit an Order Guide request. Order Guides bundle multiple catalog items into a single request, creating multiple requested items (RITMs). Use this for requesting multiple related items at once. It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on order_guide_submit? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for order_guide_submit: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is order_guide_submit? +

order_guide_submit is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit order_guide_submit? +

Yes. Add a rate_limit block to the order_guide_submit rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block order_guide_submit completely? +

Set action: deny in the PolicyLayer policy for order_guide_submit. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides order_guide_submit? +

order_guide_submit is provided by the ServiceNow MCP Server MCP server (schwarztim/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.