Get detailed information about a service request or requested item including status, variables, approval status, and activity history. Accepts REQ numbers (requests) or RITM numbers (requested items).
AI agents call requests_get_details to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool performs data retrieval only. It queries ServiceNow records and returns information without creating, modifying, or deleting data. The description explicitly uses 'get' and 'information' retrieval language with no mention of side effects or state changes.
From the tool's definition Tool retrieves detailed information including status, variables, approval status, and activity history; uses GET semantics with no data modification. Accepts query parameters (REQ/RITM numbers) for lookup.
Attacks that exploit this kind of access
Get detailed information about a service request or requested item including status, variables, approval status, and activity history. Accepts REQ numbers (requests) or RITM numbers (requested items). It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for requests_get_details: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
requests_get_details is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the requests_get_details rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for requests_get_details. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
requests_get_details is provided by the ServiceNow MCP Server MCP server (schwarztim/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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