List requested items (sc_req_item) with status
AI agents call requests_items to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves and lists requested items from ServiceNow's catalog system with their status information. It performs a read-only query operation with no side effects—no data is created, modified, deleted, or executed. The blast radius of misuse is minimal, as listing existing requests poses no inherent risk to system integrity or data security.
From the tool's definition Tool name 'requests_items' and description 'List requested items (sc_req_item) with status' indicate a query/retrieval operation with no modification capability.
Attacks that exploit this kind of access
List requested items (sc_req_item) with status. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for requests_items: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
requests_items is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the requests_items rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for requests_items. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
requests_items is provided by the ServiceNow MCP Server MCP server (schwarztim/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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