Get user details
AI agents call users_get to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves user information from ServiceNow without side effects. It performs a query-like operation (get) on user records, which is characteristic of Read operations. There is no indication the tool creates, modifies, deletes, or executes any operations—only fetches data.
From the tool's definition Tool name 'users_get' and description 'Get user details' indicate a retrieval operation with no modification capability.
Attacks that exploit this kind of access
Get user details. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for users_get: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
users_get is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the users_get rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for users_get. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
users_get is provided by the ServiceNow MCP Server MCP server (schwarztim/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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