// MCP TOOL REFERENCE

SERVICENOW TOOLS

16 tools from the Servicenow MCP Server, categorised by risk level.

View the Servicenow policy →

READ TOOLS

10
catalog_items List service catalogue items 2/5 change_search Search change requests 2/5 ci_relationships Get CI relationships 2/5 ci_search Search configuration items 2/5 get_record Retrieve a single ServiceNow record 2/5 get_stats Get aggregate statistics from any table 2/5 incident_search Search ServiceNow incidents 2/5 kb_search Search knowledge articles 2/5 query_table Query any ServiceNow table with filters 2/5 user_search Search users by various criteria 2/5

WRITE TOOLS

5
change_create Create a change request 4/5 create_record Create new ServiceNow records 4/5 incident_create Create a new ServiceNow incident 3/5 incident_update Update a ServiceNow incident 4/5 update_record Update existing ServiceNow records 4/5

DESTRUCTIVE TOOLS

1
delete_record Delete a ServiceNow record 5/5
// FAQ
How many tools does the Servicenow MCP server have? +

The Servicenow MCP server exposes 16 tools across 3 categories: Read, Write, Destructive.

How do I enforce policies on Servicenow tools? +

Use Intercept, the open-source MCP proxy. Write YAML rules for each tool — rate limits, argument validation, or deny rules — then run Intercept in front of the Servicenow server.

What risk categories do Servicenow tools fall into? +

Servicenow tools are categorised as Read (10), Write (5), Destructive (1). Each category has a recommended default policy.

Enforce policies on Servicenow

Open source. One binary. Zero dependencies.

npx -y @policylayer/intercept
github.com/policylayer/intercept →
// GET IN TOUCH

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