suggest_resolution

Get AI-powered resolution suggestion for an incident based on similar past incidents

SERVERServiceNow MCP Server SOURCE@aartiq/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity verified Pull the record →

This record as markdown: /tools/servicenow-mcp-server/suggest-resolution.md

WHAT IT DOES

What suggest_resolution does on ServiceNow MCP Server

AI agents call suggest_resolution to retrieve information from ServiceNow MCP Server without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why suggest_resolution is rated Low

This tool retrieves and analyzes data from past incidents to generate suggestions. It does not create, modify, delete, or execute any changes to ServiceNow records or external systems. The AI-powered analysis is performed on existing data to provide guidance, making this a Read operation with minimal risk if misused by an agent.

From the tool's definition Tool description states it 'Get[s] AI-powered resolution suggestion' — a retrieval operation that queries past incidents to provide recommendations.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs suggest_resolution safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow MCP Server, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For suggest_resolution, this is the rule to start with:

suggest_resolution Allowed

suggest_resolution is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "suggest_resolution": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow MCP Server, apply this rule, and every suggest_resolution call is checked against it from then on.

FAQ

Questions about suggest_resolution

What does the suggest_resolution tool do? +

Get AI-powered resolution suggestion for an incident based on similar past incidents. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on suggest_resolution? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for suggest_resolution: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is suggest_resolution? +

suggest_resolution is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit suggest_resolution? +

Yes. Add a rate_limit block to the suggest_resolution rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block suggest_resolution completely? +

Set action: deny in the PolicyLayer policy for suggest_resolution. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides suggest_resolution? +

suggest_resolution is provided by the ServiceNow MCP Server MCP server (@aartiq/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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