// MCP TOOL REFERENCE

MCP CISCO SUPPORT TOOLS

58 tools from the Mcp Cisco Support MCP Server, categorised by risk level.

// ALL 58 MCP CISCO SUPPORT TOOLS

READ 52 tools

Read analyze_upgrade_risk_with_ai 🤖 AI-POWERED: Comprehensive AI analysis of software upgrade risks. Analyzes bug data between versions and ... Read categorize_bug 🤖 AI-POWERED: Analyze and categorize a bug using AI. Provides severity assessment, impact analysis, and fu... Read compare_software_versions Compare bugs, CVEs, and recommendations between two software versions on the same product. Analyzes differe... Read comprehensive_analysis BEST FOR DETAILED ANALYSIS: Combines bug database search with web search guidance for EoL information. Prov... Read escalate_smart_bonding_ticket ⚠️ EXPERIMENTAL/UNTESTED: Escalate a support ticket to Cisco by changing priority to Read extract_product_query 🤖 AI-POWERED: Parse natural language queries into structured bug search parameters. Extracts product IDs, ... Read get_all_security_advisories Get all published security advisories with optional pagination and filtering. NOTE: PSIRT API does not supp... Read get_bug_details Get details for up to 5 specific bug IDs Read get_case_details Get detailed information for a single case ID. Returns comprehensive case information including status, sev... Read get_case_summary Get case summary information for up to 30 specific case IDs. Returns brief information for multiple cases. Read get_compatible_software_by_mdf_id Get compatible and suggested software releases for a specific MDF ID. Useful for finding upgrade paths from... Read get_compatible_software_by_product_id Get compatible and suggested software releases for a specific product ID. Useful for finding upgrade paths ... Read get_coverage_status_by_serial Get detailed coverage status, warranty, and product information for up to 75 serial numbers. Returns compre... Read get_coverage_summary_by_instance Get coverage summary by instance numbers. Instance numbers are unique identifiers for devices in Cisco syst... Read get_coverage_summary_by_serial Get summary coverage information for up to 75 serial numbers. Returns brief coverage status and key dates. ... Read get_eox_by_date Get end-of-life information for products within a specific date range based on EoX attributes (sales date, ... Read get_eox_by_product_id Get end-of-life information for specific product IDs (up to 20 product IDs per call) Read get_eox_by_serial_number Get end-of-life information for specific serial numbers (up to 20 serial numbers per call) Read get_eox_by_software_release Get end-of-life information for software releases (up to 20 software version/OS combinations) Read get_latest_security_advisories Get the latest N security advisories Read get_product_info_by_product_ids Get detailed product information for up to 5 product identifiers (PIDs). Returns specifications, descriptio... Read get_product_info_by_serial_numbers Get detailed product information for up to 5 device serial numbers. Returns specifications, orderable PIDs,... Read get_product_mdf_info_by_product_ids Get Manufacturing Data Format (MDF) information for up to 5 product identifiers. Returns detailed manufactu... Read get_rma_details Get detailed information for a specific RMA (Return Material Authorization) number. Returns comprehensive R... Read get_rmas_by_user Get list of RMAs associated with a specific user ID. Returns RMAs for the specified user, by default from t... Read get_security_advisories_by_first_published Get security advisories by first published date range Read get_security_advisories_by_severity Get all security advisories for a specific severity level. Severity levels: critical, high, medium, low, in... Read get_security_advisories_by_year Get all security advisories published in a specific year Read get_security_advisory_by_bug_id Get security advisory by Cisco bug ID Read get_security_advisory_by_cve Get security advisory by CVE identifier (e.g., CVE-2018-0101) Read get_security_advisory_by_id Get a specific security advisory by its advisory ID (e.g., cisco-sa-20180221-ucdm) Read get_smart_bonding_tsp_codes ⚠️ EXPERIMENTAL/UNTESTED: Retrieve TSP (Technology, Sub-Technology, Problem Code) details for use in ticket... Read get_software_releases_by_mdf_ids Get suggested software releases (without images) for specified MDF IDs. Focuses on release versions and rec... Read get_software_releases_by_product_ids Get suggested software releases (without images) for specified product IDs. Focuses on release versions and... Read get_software_suggestions_by_mdf_ids Get software suggestions including recommended releases and images for specified MDF IDs. MDF IDs are Manuf... Read get_software_suggestions_by_product_ids Get software suggestions including recommended releases and images for specified product IDs. Returns detai... Read multi_severity_search RECOMMENDED for multi-severity searches: Automatically searches multiple severity levels and combines resul... Read product_name_resolver Resolves product IDs to full product names and provides web search strategies. Helps convert technical prod... Read progressive_bug_search Automatically tries multiple search strategies, starting specific and broadening scope if needed. Handles v... Read pull_smart_bonding_tickets ⚠️ EXPERIMENTAL/UNTESTED: Retrieve ticket updates from Cisco Smart Bonding that have not yet been pulled. R... Read search_bugs_by_keyword Search for bugs using keywords in descriptions and headlines. Use this when searching by general terms, sym... Read search_bugs_by_product_and_release Search bugs by specific product ID and software releases. CRITICAL: Use Read search_bugs_by_product_id Search bugs by specific base product ID (e.g., C9200-24P). Use when you have an exact Cisco product ID. For... Read search_bugs_by_product_name_affected Search bugs by full product name and affected releases. NOTE: Requires FULL descriptive product names (like Read search_bugs_by_product_name_fixed Search bugs by full product name and fixed releases. NOTE: Requires FULL descriptive product names (like Read search_bugs_by_product_series_affected Search bugs by product series and affected releases. This endpoint accepts full product series names like Read search_bugs_by_product_series_fixed Search bugs by product series and fixed releases. This endpoint accepts full product series names like Read search_cases_by_contract Search for cases associated with specific contract IDs (max 10). Returns cases linked to the specified cont... Read search_cases_by_user Search for cases associated with specific user IDs (max 10). Returns cases owned by or involving the specif... Read search_rmas_by_serial Search for RMAs associated with specific serial numbers. Returns RMA history for devices identified by thei... Read smart_search_strategy Analyzes search queries and suggests optimal search approaches based on input patterns. Provides strategic ... Read summarize_bugs_with_ai 🤖 AI-POWERED: Generate natural language summaries of bug search results. Highlights critical issues, sever...

WRITE 6 tools

Write close_smart_bonding_ticket ⚠️ EXPERIMENTAL/UNTESTED: Close a completed support ticket with diagnosis and solution. This is the final s... Write create_smart_bonding_ticket ⚠️ EXPERIMENTAL/UNTESTED: Create a new support ticket in Cisco Smart Bonding system. Requires complete tick... Write resolve_product_name 🤖 AI-POWERED: Resolve natural language product descriptions to Cisco product IDs. Converts friendly names ... Write resolve_smart_bonding_ticket ⚠️ EXPERIMENTAL/UNTESTED: Mark a support ticket as Write update_smart_bonding_ticket ⚠️ EXPERIMENTAL/UNTESTED: Update an existing support ticket with work notes and status changes. Use this to... Write upload_file_to_smart_bonding_ticket ⚠️ EXPERIMENTAL/UNTESTED: Upload a file to a Smart Bonding ticket using credentials from ticket creation re...

// FAQ

How many tools does the Mcp Cisco Support MCP server have? +

The Mcp Cisco Support MCP server exposes 58 tools across 2 categories: Read, Write.

How do I enforce policies on Mcp Cisco Support tools? +

Route the Mcp Cisco Support server through the PolicyLayer gateway. Define allow, deny, or approval rules per tool in the dashboard; they are enforced on every call before it reaches the server.

What risk categories do Mcp Cisco Support tools fall into? +

Mcp Cisco Support tools are categorised as Read (52), Write (6). Each category has a recommended default policy.

Enforce policy on every Mcp Cisco Support tool call.

Deterministic rules across all 58 Mcp Cisco Support tools. Per-identity grants. Full audit log. Live in minutes. Nothing to install.

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