Get a service catalog request (sc_request) by number or sys_id, including its requested items
AI agents call get_request to retrieve information from ServiceNow-MCP without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves and queries existing ServiceNow service catalog request data. The use of 'Get' and the retrieval-only nature (no create, update, delete, or execute operations mentioned) places it firmly in the Read category. The blast radius of misuse is low—an AI agent retrieving request data cannot cause harm beyond potential information disclosure of existing records.
From the tool's definition Tool name 'get_request' and description 'Get a service catalog request... by number or sys_id' indicate a retrieval operation with no modification or side effects.
Attacks that exploit this kind of access
Get a service catalog request (sc_request) by number or sys_id, including its requested items. It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow- MCP server in PolicyLayer and add a rule for get_request: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.
get_request is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_request rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_request. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_request is provided by the ServiceNow- MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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