Remove spam marking from a customer
AI agents call unmark_customer_as_spam to permanently remove resources in Plain Com MCP Server — typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.
An AI agent that decides to call unmark_customer_as_spam doesn't hesitate, doesn't double-check, and doesn't stop at one. Whatever it removes from Plain Com MCP Server is gone — there is no undo for destructive operations.
Attacks that exploit this kind of access
Remove spam marking from a customer. It is categorised as a Destructive tool in the Plain Com MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.
Register the Plain Com MCP Server MCP server in PolicyLayer and add a rule for unmark_customer_as_spam: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Plain Com MCP Server. Nothing to install.
unmark_customer_as_spam is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.
Yes. Add a rate_limit block to the unmark_customer_as_spam rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for unmark_customer_as_spam. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
unmark_customer_as_spam is provided by the Plain Com MCP Server MCP server (tellahq/plain-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.